Billing & refund policy

Zuvo Pro and Business plans meter compute, storage and egress monthly. Hosting add-on usage is billed separately when enabled. Meters appear in your organization dashboard.

Because infrastructure is provisioned and consumed continuously, charges for usage already recorded on meters are final and non-refundable.

You may cancel or downgrade according to your plan. Cancellation stops future recurring charges where applicable but does not refund the current or previous billing period.

Payments may be processed via third-party gateways. Customers in Pakistan may pay via a local processor under AlMohsin Dev, Dak Khas 197GB, Tehsil Samundri, District Faisalabad, Pakistan. International customers may pay via partners under ALMOHSIN DEV LTD. Chargebacks without contacting support first may result in suspension.

Business customers with custom agreements may receive invoicing terms defined in their contract. Standard self-serve plans follow dashboard billing cycles.

Raise billing disputes via ops@zuvodev.com within 14 days of an invoice or charge. See Complaint Handling for escalation steps.